Terms Of Service
Effective Date: 2025-07-30
Applicable To: All users of Huiyan Hong Kong Limited’s website (footease.com), mobile applications, retail stores, and related services ("Services").
By accessing or using Huiyan Hong Kong Limited’s Services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services. Huiyan Hong Kong Limited reserves the right to modify these Terms at any time; continued use of our Services constitutes acceptance of the revised Terms.
1. Description of Services
Huiyan Hong Kong Limited provides high-quality men’s footwear, including Boots, Loafers, Sandals, Sliders & Flip Flops, and Slippers, designed for comfort, durability, and style. Our Services include online shopping, in-store purchases, product customization, after-sales support (e.g., repairs, resoling), and related customer care.
Huiyan Hong Kong Limited operates globally, with a focus on blending artisanal craftsmanship with innovative technology (e.g., AeroCushion™ midsoles, EcoFlex leather) to deliver premium footwear experiences.
2. User Obligations
2.1 Account Registration
To access certain Features (e.g., order tracking, personalized recommendations), you must create an account with accurate, up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
2.2 Lawful Use
You agree to use our Services lawfully, without: (i) infringing intellectual property rights; (ii) engaging in fraudulent or abusive behavior; (iii) reselling products in violation of our policies; or (iv) using our Services for illegal purposes.
3. Orders & Payments
3.1 Order Placement
Orders are subject to product availability. We reserve the right to limit quantities or cancel orders due to stock shortages, errors, or legal restrictions.
3.2 Payment Methods
We accept major credit/debit cards, PayPal, and other region-specific payment gateways. All payments are processed securely via third-party providers; Huiyan Hong Kong Limited does not store your full payment details.
4. Refund Policy
Huiyan Hong Kong Limited is committed to customer satisfaction. Please review our refund policy carefully:
4.1 14-Day No-Questions-Asked Refund
You may return unworn, unwashed, and undamaged items (with original tags, packaging, and accessories) within 14 days of receiving your order for a full refund. Exceptions include personalized items, final sale products, or items damaged due to improper care.
4.2 Refund Processing Time
Refunds will be processed within 14 business days after we receive and inspect the returned item(s). For PayPal refunds, processing may take up to 14 business days; in regions where local regulations require longer periods (e.g., the EU), refunds may take up to 30 business days.
4.3 Return Shipping Costs
Buyers are responsible for return shipping costs unless the item is defective or was shipped in error. Huiyan Hong Kong Limited recommends using a tracked shipping service to ensure safe delivery of returned items.
4.4 Partial Refunds
For items with manufacturing defects, we will refund the full price of the defective item(s) and cover return shipping costs. For other issues, refunds may be prorated based on the condition of the returned item(s).
5. Intellectual Property
All trademarks, logos, designs, and content (including product images, descriptions, and website copy) on Huiyan Hong Kong Limited’s Services are the exclusive property of Huiyan Hong Kong Limited or its licensors and are protected by copyright, trademark, and other laws. You may not reproduce, modify, or distribute our intellectual property without prior written consent.
User-generated content (e.g., reviews, photos) submitted to our Services may be used by Huiyan Hong Kong Limited for promotional purposes, with attribution to the user where applicable.
6. Disclaimer of Warranties
Huiyan Hong Kong Limited provides Products "as is" and "with all faults." We do not warrant that Products will meet your specific needs, be error-free, or uninterrupted. To the maximum extent permitted by law, Huiyan Hong Kong Limited disclaims all implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Huiyan Hong Kong Limited is not liable for any indirect, incidental, or consequential damages (e.g., loss of use, data, or profits) arising from your use of our Services or Products.
7. Termination of Services
Huiyan Hong Kong Limited may suspend or terminate your access to our Services immediately, with or without notice, for violations of these Terms, illegal activity, or for any other reason at our sole discretion. Upon termination, your account and associated data will be deleted (unless required by law to retain records).
8. Governing Law & Dispute Resolution
Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China, without regard to its conflict of laws principles.
Dispute Resolution: Any dispute arising from these Terms or your use of our Services shall first be attempted to resolve through good-faith negotiations. If unresolved, the dispute shall be submitted to binding arbitration in Hong Kong in accordance with the rules of the Hong Kong International Arbitration Centre (HKIAC). The arbitration award shall be final and enforceable in all jurisdictions.
9. Miscellaneous
9.1 Changes to Terms
Huiyan Hong Kong Limited may update these Terms periodically. Revised Terms will be posted on our website, and your continued use of our Services constitutes acceptance of the updated Terms.
9.2 Severability
If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
9.3 Entire Agreement
These Terms constitute the entire agreement between you and Huiyan Hong Kong Limited regarding the use of our Services and supersede all prior agreements or understandings.
10. Contact Us
For questions about these Terms or our Services, please contact:
Email: support@prosandals.com
Mail: Huiyan Hong Kong Limited Legal Department, 10/F, Shau Kee Commercial Centre, 23 Jardine's Bazaar, Causeway Bay, Hong Kong