+852 55007745support@prosandals.com

Shipping & Returns

Shipping Information

  • Free Shipping: We offer free shipping on all orders worldwide, with no minimum purchase required.
  • Regional Shipping Notes: Delivery timeframes vary by region. Major cities typically receive orders faster, while remote or rural areas may experience slightly longer delivery times.
  • Shipping Disclaimer: We are not responsible for delays caused by customs clearance, severe weather, strikes, or other events beyond our control.

Return Policy

  • 14-Day Return Window: Customers can return products for any reason within 14 days of receiving their order.
  • Return Shipping Costs: The buyer is responsible for return shipping fees unless the product delivered was incorrect or defective.

Refund Process

  • Processing Time: Refunds will be initiated within at least 14 days after we receive and inspect your returned items.
  • PayPal Refunds: Refunds to PayPal accounts may take a minimum of 14 days. In some regions, local laws require up to 30 days for the refund to be completed.
  • Original Payment Method: Refunds will always be issued back to the same payment method used for the original purchase.

Payment & Currency Support

  • We support multiple secure payment methods, including credit/debit cards, PayPal, and other trusted gateways.
  • Multiple currencies are accepted to provide a seamless shopping experience for our global customers.

Important Notes

  • All returned items must be unworn, unused, unwashed, and in their original packaging with all tags attached.
  • We reserve the right to decline returns that do not meet these conditions.